Terms & Conditions

The use of this website is subject to the following terms of use:


Prices are quoted inclusive of UK duty and VAT. We reserve the right to change our prices and pass on increases should they be incurred without prior notice. You will appreciate that stock positions and prices are subject to continual change and revision. If an item is out of stock we will contact you to offer a substitute of a similar item of equivalent or higher value or arrange an alternative resolution. Goods supplied remain Mr & Mrs Fine Wine’s property until payment has been received.


Payment should be made at the time of ordering by switch, delta or credit card and PayPal. By placing an order on Mr & Mrs Fine Wine’s website you are confirming you are over 18 years old.
We retain the right to cancel an order and credit it in full.
Vintages. We will always endeavour to update vintage information on the website. We reserve the right to change to a newer vintage without prior notice should stock of the advertised vintage not be available.


Substitute wines may be used to complete an order if a particular wine is out of stock. In these instances, a member of our staff will endeavour to contact you to explain the situation and, where appropriate, to discuss the possible alternatives. In the absence of instructions to the contrary, an appropriate substitute may be used to complete an order.


Damaged or missing wine or cases damaged in transit must be reported to us within 2 days of receipt. Please contact us on 01636 918 182. Cases should be opened and examined on arrival. If this is not possible, the carrier’s sheet will be signed “unexamined’.


Faulty wine. If you discover a faulty wine that you have bought from us, please retain the packaging and telephone on 01636 918 182 or contact us to organise a credit or replacement.


Missing delivery. If you are expecting a delivery and have not received it within 3 working days, please notify us.


Cancellation of an order is possible in part or in full, for up to 14 days after the delivery is made. We will then arrange collection of the wine and reimbursement of the appropriate sum. Collection or reimbursement can only be made on products that remain in a saleable condition. There may be an additional charge for collection of a cancelled order.


Contacting Mr & Mrs Fine Wine. Should you have a query regarding delivery or faulty wines, please telephone on 01636 918 182 or contact us online.


Gift Vouchers. Gift vouchers are only redeemable in store.


Promotional vouchers and discount codes. Vouchers and discount codes can only be used online and as stated in the offer. No cash alternative is offered. Promotional vouchers cannot be used to buy gift vouchers. The voucher is not transferable.


Data Protection law governs the retention and use of personal customer information by Mr & Mrs Fine Wine. We may collect the following information, (Name and title, Contact information including email address, Demographic information such as postcode, preferences and interests). We collect this information to understand your needs and provide you with a better service through internal record keeping & improved product selection. We may occasionally send promotional emails, with your consent, about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This is an opt in service and you have the option unsubscribe at any time.

Any such data is held in compliance with the 1998 Data Protection Act and we will not pass information to others to allow them to market to you.


Privacy Policy – FAQ

The following are basic questions you may have about our privacy statement.

Why are Mr & Mrs Fine Wine updating their privacy statement?
We now meet the high standards required by the European Union’s General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that.

What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we’re implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data.

What information does Mr & Mrs Fine Wine collect about me?
Mr & Mrs Fine Wine collects your name, phone number, email address, delivery address, payment information.  We also record via CCTV security within our premises The Wine Bank which is stored for up to 3 months from recording and will only be shared in a criminial or when an incident has occurred that requires evidence either with Police, Insurance or public safety.

Why does Mr & Mrs Fine Wine need my information?
Mr & Mrs Fine Wine uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about new products or services available, and the many events that we provide throughout the year such as tastings, wine fairs and offers.

How is my information used?
Mr & Mrs Fine Wine uses data for the following purposes:

  • Customer Support
  • Security, Safety, and Dispute Resolution
  • Communication and Marketing
  • Returning any lost Vault Cards with customers

Does Mr & Mrs Fine Wine sell information to third parties?
No. We never have. And we never will.

Can I opt out of sharing my information with Mr & Mrs Fine Wine?
Yes, you can opt out by unsubscribing from the mailing list.


Website Disclaimer: The information contained in this website is for general information purposes only. Whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. The website is subject to change without notice. This website uses cookies to monitor browsing preferences. This website occasionally uses links to 3rd party websites. These links are provided for your general convenience to provide further information. The use of these links does not signify any endorsement. We take no responsibility for the content of the linked website(s).
This website and its content is copyright of Mr & Mrs Fine Wine. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.


Any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.